Innovations in AI and automation to drive your business forward.
3 min read
Sharena Naugher:
Should I Use AI, RPA, an AI Agent, or Workflow Automation? The right automation technology depends on four things: how predictable the process is, what kind of information it uses, how many decisions it requires, and how much autonomy you...
10 min read
What Business Processes Produce the Fastest ROI From AI Automation? It is astounding when you realize the amount of time that can be saved by...
10 min read
Is It Safe to Connect AI to My Company’s Private Data and Business Software? Yes, AI can be safely connected to private company data and business...
5 min read
What the fight over AI infrastructure is actually about, and who benefits when you get it wrong. For six months I have watched my Facebook feed...
5 min read
Every managed service provider reaches the same milestone. The first few automation projects are a success. User onboarding takes minutes instead...
4 min read
Support teams don't usually have a ticket problem. They have an information problem. When customers can't quickly find the answers they need, they...
5 min read
For years, live chat has been one of the most popular ways for businesses to improve customer service. It gave website visitors an easy way to ask...
5 min read
Most businesses don't have an AI problem. They have a decision problem. Every week, there's a new AI tool promising to save time, increase...
5 min read
Most business owners assume their top employees leave for the same reasons everyone else does. Better pay. A shorter commute. A new opportunity....
5 min read
When Precision Facility Services crossed the $2 million revenue mark, the owner assumed the hardest part was behind him. The company had built a...
